Company Name: THE NET‑A‑PORTER GROUP LIMITED Address: 1 The Village Offices, Westfield London, Ariel Way, London, W12 7GF

Representative: Alison Loehnis Brett

Date: April 23rd, 2025

This website is owned and run by THE NET‑A‑PORTER GROUP LIMITED ("we", "our" or "us"), indirectly controlled by YOOX NET‑A‑PORTER GROUP S.p.A., a company fully owned by LuxExperience B.V. If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to NET‑A‑PORTER, MR PORTER, THE OUTNET, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term "our services" refers to our online services and any of our other products and services, such as PORTER magazine, offered from time to time. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your" or "yours" in this policy.

We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us. As part of our commitment to your privacy rights and security, our websites have been certified by Cybertrust.

If you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else's website, use our personal shopping services, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from our Group and from third parties, with whom we have a business relationship.

The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Microsoft Edge, Google Chrome, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.

We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you.

We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies. For more information about how we use cookies, please read our Cookie Policy.

Whenever you give us your personal information we will use it in accordance with the Act on the Protection of Personal Information and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

When you use our services:

If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact your personal shopper or a member of our Customer Care Team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit card, debit card or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our Group and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organisations listed in the section called "4. who we will share your personal information with".

Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems.

We may also use your personal information to send you marketing updates, as detailed in the next section.

Tracking how our online services are used:

We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you. For more information on our use of cookies, please read our Cookie Policy.

Customisation of our online services and advert targeting:

We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our Cookie Policy  

Testimonials:

If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

Comments and reviews submitted to our online services:

If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

Mobile services:

When you request our mobile services, we may keep your mobile phone number, the manufacturer and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We will store your device language, app language, country. We need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service. Our Givenchy mobile services use your location to show your closest Givenchy store. We may also use it for SMS or voice marketing and market research.

Social networks:

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

Direct marketing:

For information on how we may market to you, please read the section called "marketing opt-in and opt-out provisions".

Customer surveys:

Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

We will jointly use personal information as follows:

(1) Items of personal information to be jointly used: Personal information described in “1. What personal data do we collect from you and how?" above

(2) Purpose of use of personal data to be jointly used: Financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research and analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns, the creation of inspiring content and editorial features, the development of new products and collaboration opportunities with designer brands. It will also be used to provide more tailored marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you expressly agree to such use.

(3) Scope of joint users: YOOX NET‑A‑PORTER GROUP S.p.A. which is our parent company Address: Via Morimondo 17, 20143 Milan, Italy)

(4) Party responsible for management of joint use: THE NET‑A‑PORTER GROUP LIMITED (Address: 1 The Village Offices, Westfield London, Ariel Way, London, W12 7GF Representative: Alison Loehnis Brett)

From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organisations: (i) data processing companies, mailing houses and other third party suppliers working on our Group's behalf; (ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may keep a record of that information; (iv) research students, universities and other research and development organisations; (v) regulatory bodies, government and enforcement agencies, such as the police.

In carrying out the data processing for pre-contractual performance and fulfilment as well as for marketing measures, YOOX, as a part of LuxExperience Group, will share your personal data with other affiliated entities of our parent company LuxExperience B.V. based on Art. 6 (1)(a) or (f) of the General Data Protection Regulation (Regulation (EU) 2016/679). Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

When we use your information as described in this policy, this may involve sending your information outside Japan.

In a case falling under any of the following items, information we collect may be transferred to, stored and processed in any country where a third party is located. We will protect the personal information we transfer in accordance with this privacy policy and the Act on the Protection of Personal Information and other applicable laws.

(1) If we or a third party are located in a foreign country prescribed by rules of the Personal Information Protection Commission as a foreign country establishing a personal information protection system recognized to have equivalent standards to that in Japan in regard to the protection of an individual’s rights and interests;

(2) If necessary measures are taken with us or a third party to ensure the continuous implementation of measures equivalent to those of that should be taken by the business operator handling personal information.

For more detailed information on such personal information protection system and measures, please contact our privacy officer at privacy@mrporter.com.

We offer you the chance to receive news and fashion updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

We, or our third party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us. Other companies in our Group may also pass your personal information to us for marketing use.

Marketing communications you subscribe to will only be sent by our Group.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively you can change your marketing preferences by logging into My Account. To opt out of direct mail, please contact our Customer Care Team:

For MR PORTER, on +44 330 022 5705 or by email at privacy@mrporter.com.

If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.

You have the right to request us to notify you of the purpose of use of personal data we hold about you, to disclose the personal data itself we hold about you and to disclose the record on provision of personal information to third parties, with some exceptions which are described in the Act on the Protection of Personal Information. If you would like to exercise these rights, please contact our privacy officer at privacy@mrporter.com. You will need to pay a processing fee.  

You have the right to request for correction, addition or deletion of the retained personal data we hold about you where such personal data is contrary to fact, with some exceptions which are described in the Act on the Protection of Personal Information. If for any reason you are concerned that the personal data we hold is not correct, please visit our online services and, after logging into the site using the "Sign In" menu on the home page, your personal data will be made available for review and change in the "My Account" section. Only you or, upon your request, our Customer Care Team, may access your personal data from our online services using your user ID and password. Information may be changed online within "My Details", "Shipping Details" and "My Email Preferences". You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at privacy@mrporter.com and we will amend your personal details.  

If you believe that your personal data we hold about you is being used without your consent for purposes other than those for which it was originally intended to be used, or that it is being used inappropriately, or that your personal information has been obtained through deceptive or other wrongful means, or that your sensitive personal information has been obtained without your consent, you have the right to request us to suspend the use of or delete your personal information.

If personal data we hold about you is provided to a third party without your consent in violation of Article 27, Paragraph 1 or Article 28 of the Act on the Protection of Personal Information, you have the right to request us to suspend providing such personal data to such third party.

If you would like to exercise any of the above rights, please contact our privacy officer at privacy@mrporter.com.

To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our Customer Care Team by emailing privacy@mrporter.com

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

For more detailed information, please contact our privacy officer at privacy@mrporter.com.

Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do so at your own risk.

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.

If you require further information about our privacy policy, please go to the help section of our websites where frequently asked questions (FAQ's) are answered. We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact our privacy officer at privacy@mrporter.com.

If you wish to talk to a Customer Care representative, please call us on +44 330 022 5705 or by email at privacy@mrporter.com.