MR PORTER's ("we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.mrporter.com. We recommend you should keep a copy of the TOS for future reference.

MR PORTER is a trading name of YOOX Net-a-Porter Group S.p.A., a company with sole shareholder subject to direction and coordination of Compagnie Financière Richemont S.A., with registered office in Italy at Via Morimondo 17, Milan 20143, tax code and VAT number 02050461207, fully paid share capital of Eur 1.384.207,41. If you have any comments about MR PORTER, you can email us at customercare@mrporter.com.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. We reserve the right to only accept orders from those over 18.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customercare@mrporter.com. We may also change registration requirements from time to time.

Here are the some of the benefits you’ll be able to enjoy by registering with us for a MR PORTER account:

• Track your orders and review past purchases
• Request your return or exchange directly from your account
• Build a customised Wish List to create personalised outfits that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience
• Add sold out items to your Wish List so you can see if more stock arrives
• Select your Favourite Designers so we can tell you when new items have arrived
• Save your address and card details so you can shop even quicker next time
• Manage your account details, address book and email preferences

To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details. The account password you create should be unique and kept secure, and you must notify MR PORTER immediately of any breach of security or unauthorised use of your account.

Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care Team. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.

Forgotten password

If you have forgotten your password, click here to change it or follow the 'Forgotten password' instructions on the welcome page. For security reasons we are unable to send your password via email.

Please refer to our Privacy Policy for information about how we use your data.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the MR PORTER terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to MR PORTER, whose applications are acceptable to MR PORTER and who have authorised MR PORTER to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. MR PORTER may restrict the quantities of an item being shipped to any one customer or address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where MR PORTER feels necessary and to the extent permitted by the applicable laws, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

To place an order, you must add items to your Shopping Bag, enter your billing/shipping address, select your delivery option and choose your payment method to complete your order.

All orders are subject to acceptance and availability, and items in your Shopping Bag are not reserved and may be purchased by other customers.

MR PORTER offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to MR PORTER. MR PORTER will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at MR PORTER. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

MR PORTER will store a record of your transactions for a minimum of one year.

Prices shown on the Site are in Euros or GBP (dependent on the country/region you are shipping to) and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable.

All prices and offers remain valid as advertised from time to time. The Euro or GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price.

If you are a customer whose credit/debit card is not denominated in Euros or GBP, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Regardless of your shopping destination and the currency you shop in, your purchase may be processed by one of our regional affiliate companies in which case your bank may charge you an international transaction fee. MR PORTER is not responsible for any such fee or charge.

MR PORTER is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your MR PORTER account in the form of a store credit which will be valid for 12 months.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

On the confirmation page of your order, we will provide you with an order summary of each product, the price (including all applicable fees and taxes), and the cost of shipping.

Your order is an irrevocable offer to buy the products. Before proceeding to purchase, please check the order details and correct any possible errors. 

Unless you cancel your order, acceptance of your order and completion of the contract between you and MR PORTER will be completed when we email you to confirm the goods have been dispatched. English is the language used for finalising the contract. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of MR PORTER.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time when the transaction or service does not comply with our business policy, or in the event where there are reports or suspicion of fraudulent or illegal activity. In these events, we will not be liable for refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To the extent permitted by the applicable law, we will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site. We reserve the right not to accept orders received from users who are acting for commercial and professional purposes. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover a patent error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price, provided that the error was recognizable, and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is patently priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Payment can be made by Visa, MasterCard, American Express, Maestro and JCB cards, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal, Apple Pay or Klarna. Once this transaction is complete, you will then return to MRPORTER.COM. Payment will either be debited and cleared from your account upon dispatch of your order, or processed at the latest five days after the date of purchase, whichever is earlier. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to MR PORTER, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered MR PORTER user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, MR PORTER uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

Gift Cards are no longer available to purchase. For assistance with redeeming existing gift cards, please contact Customer Care on +44 330 022 5705.

MR PORTER insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by MR PORTER, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

Our nominated courier can deliver an order to certain destinations without collecting a signature. If this option applies to your shopping address, you may select the signature opt out at the checkout, otherwise the signature required will be set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that MR PORTER can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware that, if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. On occasion, our nominated courier may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. MR PORTER is not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

The Vendor recommends you use the courier DHL (www.dhl.com) for returning products, if you are based in the following countries: Czech Republic, Spain, Finland, Greece, Hungary, Luxembourg, Poland, Portugal, Slovenia, Slovakia, Belgium, Denmark, France, Ireland, the Netherlands and Sweden.

The Vendor recommends you use the courier UPS (www.ups.com) for returning products, if you are based in the following countries:  Germany and Austria.

However, if your purchase contained a DHL pre-paid returns label, please return via DHL and follow the steps outlined in your returns email.

CANCELLING YOUR ORDER UNDER ITALIAN LEGISLATIVE DECREE N. 206 OF 6 SEPTEMBER 2005 (“CONSUMER CODE”)

In accordance with article 52 of the Consumer Code), you have the right to cancel your order with us provided you give us written notice within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

To exercise the right to cancel, you must inform us by using one of the following methods:

(a) sending a letter to: Notice of Contract Cancellation, Customer Care Department, MR PORTER DC1, Unit 3, Charlton Gate Business Park, Anchor and Hope Lane, London SE7 7RU, or by email to: customercare@mrporter.com;

(b) sending MR PORTER this form to be completed in its entirety. This form must be submitted to Notice of Contract Cancellation, Customer Care Department, MR PORTER DC1, Unit 3, Charlton Gate Business Park, Anchor and Hope Lane, London SE7 7RU, or by email to: customercare@mrporter.com;

In accordance with article 57 of the Consumer Code, once you have exercised your right to cancel, you must the send the products back to MR PORTER within 14 days of the date you notified MR PORTER of your decision to withdraw.

In accordance with the applicable legislation, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:

(i) 14 days after the day we were informed of your decision to exercise your right to cancel, and once we have checked that the return was sent back in accordance with these TOS; or

(ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or

(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If we do not receive the cancelled goods back, we may arrange to have them collected from you at your cost.

You shall return cancelled orders to: MR PORTER, Via Privata Paolo Baffi, 2, Landriano, 27015, Italy, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

EXCHANGES AND RETURNS USING OUR FREE COLLECTION SERVICE

As an alternative and without prejudice to your rights under the Consumer Code, you may prefer to return or exchange items using our free returns collection service. You must request your return and send your unwanted items back to us within 28 days for a refund of the value of the item only.

Please refer to our Returns policy for further information.  

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the EU will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. If you selected PayPal when you placed your order, any applicable taxes and duties on your exchange should be paid with your debit or credit card. See costs for Shipping and Returns.

Exchanged products can then be returned in accordance with the Consumer Code and these TOS.

Items should be returned unused and with all MR PORTER and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

Please email customercare@mrporter.com if any of your purchases have been delivered without MR PORTER tags.

All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender.

Shoes

All shoes should be tried on a carpeted surface before wear.

Underwear & Swimwear

Boxers, briefs, and swimwear should be tried on over underwear. Returns will not be accepted if items are soiled, and will be sent back to the customer.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on MR PORTER. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion.

**Non-MR PORTER returns **

Please be aware that we will not be held responsible for any items that are returned to us which were not purchased from MR PORTER. This includes personal items as well as items which may have been purchased from other third party companies. Whilst we will make reasonable efforts to try and locate the owner of any such items, it is your responsibility to contact Customer Care as soon as possible in order to arrange their return to you.

Please note that we will only ever be able to return the items to you directly, and not to any third party or company. Certain items (such as passports, driving licences and bank cards) will always be sent to the relevant authority, bank or government agency directly and you should report any loss of these items to the appropriate office immediately.

We will keep non-MR PORTER items for up to one month, however we reserve the right to dispose of them as we deem fit after this time (which may include donating such items to a charity of our choice). Any hazardous or flammable products, as well as items of little monetary value (e.g. pens, glasses, keys) will be disposed of immediately.

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including MR PORTER Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by MR PORTER and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. MR PORTER tries to ensure that the information on this site is accurate and complete. MR PORTER does not promise that MR PORTER's Content is accurate or error-free. MR PORTER does not promise that the functional aspects of the Site or MR PORTER's Content will be error free or that this Site, MR PORTER Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of MR PORTER and we accept no responsibility for any such views expressed in any media.

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

We may include hyperlinks on this Site to other websites or resources operated by parties other than MR PORTER, including advertisers. MR PORTER has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources to the extent permitted by the applicable law.

You have certain rights under the applicable law. These include:

That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;

Certain remedies if a product is defective. In this regard, without prejudice to the application of the mandatory consumer protection provisions, all products sold by MR PORTER are covered by a 24 month guarantee for lack of conformity. Please contact Customer Care if you notice a fault. In the case of lack of conformity, you may choose between a repair or a replacement of the product. If these options are not available you are entitled to either require MR PORTER to make an appropriate reduction in the price or to terminate the contract; and

A right to cancel any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective (see Cancelling your order above).

Nothing in the TOS is intended to affect these rights.

We are not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.

At our request, you agree to compensate us fully, defend us, and hold us MR PORTER harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and MR PORTER as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of MR PORTER, and we shall not be liable for any representation, act, or omission on your part.

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

Without prejudice to the application of the mandatory consumer protection provisions, the TOS are governed by Italian law and in particular by the Consumer Code and by Italian legislative decree no. 70 of 9 April 2003. In the event of a dispute between MR PORTER and you arising from the TOS, you and we both agree that the courts of Milan will have exclusive jurisdiction. Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.

Become part of MR PORTER’s rewards programme subject to these terms and conditions (‘T&Cs’). By participating in MR PORTER’s rewards programme, you agree to be bound by these T&Cs.

MR PORTER’s rewards programme (‘MR PORTER Rewards’) is operated by YOOX NET‑A‑PORTER GROUP SpA and/or its affiliates.

1) Becoming part of MR PORTER Rewards

To qualify for, and to participate in, MR PORTER Rewards you must have a registered account on MR PORTER. If you qualify for participation in MR PORTER Rewards you will be automatically enrolled in the Rewards programme after you have spent $3,000.00 USD, £2,500.00 GBP, or €3,000.00 EUR dependent on the currency in use in your location in a consecutive 12-month period (excluding cancelled orders, returns, delivery fees, taxes or duties) (‘Rewards Value’).  Make sure you're subscribed to our push and email notifications, so we can send you updates about your membership and rewards, or alternatively, you can check your Loyalty Hub for these details. You can find your Loyalty Hub in your MR PORTER account. You can also check and update your communication preferences in your account. If you close your MR PORTER account, all MR PORTER Rewards Value will be removed from your account and you will lose your tier status. If you later create a new account, your MR PORTER Rewards participation will reset from the date on which you make a new account, as if you are a new participant. You will not be able to reinstate your previous Rewards Value on this new account.

If you have multiple MR PORTER accounts, these will not be merged, and you will appear as a separate customer for each account and each account could be attributed to a different tier level as applicable. Staff and contractors of MR PORTER and its affiliates are not eligible to participate in MR PORTER Rewards.

2) Eligible Purchases

MR PORTER Rewards Value is acquired by making purchases on MR PORTER. MR PORTER Rewards Value will be calculated based on the monetary amount that is paid by you for an order. A MR PORTER Rewards eligible purchase ('Eligible Purchase’) does not include any value attributed to a purchase (or part of a purchase) made using gift vouchers, store credit, promo codes, delivery costs or any other MR PORTER promotional discount. We have sole discretion over determining which purchases are Eligible Purchases for the purposes of the MR PORTER Rewards.

Rewards Value can only be earned on Eligible Purchases which are not returned or cancelled. Rewards Value acquired will be applied to your account monthly, however please note that order values will not be added until their returns window has expired. The returns window is indicated in MR PORTER’s website terms and conditions. We may amend such period at our sole discretion at any time without notice. Any amendment will be binding upon publication on MR PORTER’s website. Make sure you regularly check the most recent version of our website terms and conditions and these T&Cs for the latest updates.

All purchases made on MR PORTER must be for personal and not commercial use. 

3) Tiers

There are four MR PORTER Rewards tier threshold values which are as follows: 

•  USD ($): Silver ($3,000.00-$5,999.99), Gold ($6,000.00-$8,999.99), Platinum ($9,000.00-$11,999.99) or EIP ($12,000.00 +). Spend value is calculated in USD ($) in the US, Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bermuda, Bolivia, Brazil, Bahamas, Belize, Canada, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Honduras, Jamaica, Martinique, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, British Virgin Islands, US Virgin Islands and Venezuela.
• GBP (£) Silver (£2,500.00-£4,999.99), Gold (£5,000.00-£7,499.99), Platinum (£7,500.00-£9,999.99) or EIP (£10,000.00 +). Spend value is calculated in GBP (£) in the UK, Gibraltar, Guernsey, Jersey, Papua New Guinea, Australia, Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Guam, Hong Kong SAR, Indonesia, India, Japan, Cambodia, South Korea, Laos, Sri Lanka, Macau SAR, Malaysia, New Caledonia, Nepal, New Zealand, French Polynesia, Philippines, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalau, Taiwan, Vietnam, Vanuata and Samoa.
• EUR (€) Silver (€3,000.00 - €5,999.99, Gold (€6,000.00 - €8,999.99), Platinum (€9,000.00 -€11,999.99), or EIP (€12,000.00+). Spend Value is calculated in EUR (€) in Andorra, Albania, Algeria, Austria, Azerbaijan, Bosnia and Herzegovina, Belgium, Bulgaria, Botswana, Comoros, Cape Verde, Cyprus, Czech Republic, Croatia, Denmark, Egypt, Estonia, Faroe Island, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Kazakhstan, Kenya, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Maldives, Malta, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Netherlands, Norway, Poland, Romania, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Slovakia, Slovenia, South Africa, Spain, Swaziland, Tanzania, Togo, Tunisia, and Turkey.

These T&Cs govern the Silver, Gold and Platinum tiers only. If you qualify for the EIP tier one of our Personal Shopping team will reach out to provide you with full details about your rewards and any conditions attached to redeeming these.

The rewards tier benefits will be valid for 12 months unless you move up a tier. Once you have accrued enough Rewards Value to take you to the next tier, and the value of any Eligible Purchases has been applied to your account in accordance with these T&Cs, we will automatically move you up, extending the benefits of your new tier for a further 12 months.

Each tier unlocks additional or better rewards, such as exciting discounts, early sale access, shipping rewards, welcome rewards and your annual birthday reward. Each reward may be subject to additional and specific terms and conditions as indicated on your Loyalty Hub.

4) General Rewards Information

You should ensure that the contact information on your MR PORTER account is accurate and up-to-date. We will not be responsible for any MR PORTER Rewards Value which is not applied to your account as a result of inaccurate details provided by you.

All orders placed on MR PORTER will be subject to MR PORTER’s website terms and conditions, which can be found here. MR PORTER Rewards value is non-transferable, non-exchangeable and no cash alternative is available.

You understand and agree that we may use data from your MR PORTER account, for the purposes of analysis and so that specific recommendations and offers may be made to you. For more information on how MR PORTER uses your personal data and what your rights are under data protection law, please refer to our Privacy Policy.

You can update your email communication preferences in your account. Alternatively, follow the instructions for unsubscribing at the bottom of MR PORTER promotional emails.

We may review and amend the benefits, and tier thresholds at our sole discretion at any time.

We reserve the right to refuse, close or merge additional MR PORTER accounts at any time. 

In the event of a dispute regarding MR PORTER Rewards or these T&Cs, the decision of MR PORTER is final and no correspondence or discussion shall be entered into.

We may cancel, withdraw or alter these T&Cs and the MR PORTER Rewards programme or benefits at any time without notice. We will communicate material changes to you.

We reserve the right to close your account or remove you from MR PORTER Rewards at any time if we reasonably believe you have been acting fraudulently or in breach of these T&Cs.

If you have any further questions please visit our FAQs page. Alternatively, contact our Customer Care team for additional information and support on: customercare@mrporter.com or call us on +44 330 022 5705

Get 15% off your next order (no minimum spend) when you successfully refer a new customer to www.mrporter.com and use it subject to these Terms and Conditions (“T&Cs”):

• This promotion is run by YOOX NET A PORTER GROUP S.p.A and/or its regional affiliates trading as “MR PORTER”;
• In order to receive your promotion code, you must be a registered MR PORTER customer and your friend (the referred) must make his first order with www.mrporter.com. Once your friend’s order is validated (this can take up to 30 days), you will receive a unique promotion code, which will be valid for 3 (three) months from its issuance (“Referrer Code” and together with the Referred Code, as defined below, the “Codes”). Enter the Referrer Code at checkout for discount to be applied. Referrer Codes are cumulative so if multiple qualifying referrals are made to MR PORTER, multiple Referrer Codes will be delivered to you. In the event of fraud, abuse, and/or error affecting the proper operation of the promotion, including the allocation of more Codes than are available, we reserve the right to refuse the issue of the Codes to the referrer or referred friend.
• Every friend that you refer will receive a 15% off code against their first order with www.mrporter.com, which will be valid for 2 (two) weeks from its issuance (“Referred Code”). Your friend will have to enter the Referred Code at checkout on his first order from MR PORTER. The promotion only applies to your friend’s first order with no minimum spend. 
• The Codes may only be used once per person and cannot be used in conjunction with any other promotions, discount, offer, code, certificate, or coupon (including sale, and the purchase of gift cards);
• The Code may not be used on certain brands and products, please find the full list of exclusions here.
• This promotion is non-transferable, non-exchangeable and no cash alternative is offered;
• MR PORTER reserves the right at its own discretion to revoke, suspend, cancel and/or amend the promotion and/or these T&Cs at any time without giving prior notice. Users shall be deemed to have agreed to any such new or amended T&Cs;
• In the event of a dispute regarding this promotion, the decision of MR PORTER is final and no correspondence or discussion shall be entered into;
• For more information on how MR PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy.

Need help? Email customercare@mrporter.com or call +44 330 022 5705 (from a mobile or internationally).

Use the promo code provided to you via email (the "Code") to get 10% off your first order from MR PORTER, subject to these terms and conditions (the “T&Cs”):

• This promotion is run by YOOX NET‑A‑PORTER GROUP SpA and/or its regional affiliates, trading as “MR PORTER”
• To redeem this offer, enter the Code at checkout on your first order from MR PORTER
• This offer is available on eligible orders from the moment you receive the promo code and will expire once you have placed your first order on MR PORTER (the “Promotion Period”).
• This offer only applies to first time orders, with no minimum spend.
• The Code may not be used on certain brands and products, please find the full list of exclusions here.
• The Code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including Sale and the purchase of gift cards).
• This offer is non-transferable, non-exchangeable and no cash alternative is offered.
• MR PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
• In the event of a dispute regarding this promotion, the decision of MR PORTER is final and no correspondence or discussion shall be entered into.
• For more information on how MR PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy

Need help? Email customercare@mrporter.com or get in touch through our Contact Us page.

Use the promo code provided to you via email (the "Code") to get 10% off your second order from MR PORTER, subject to these terms and conditions (the “T&Cs”):

• This promotion is run by YOOX NET‑A‑PORTER GROUP SpA and/or its regional affiliates, trading as “MR PORTER”.
• To redeem this offer, enter the Code at checkout on your second order from MR PORTER.
• This promo code is activated for eligible orders from the moment you receive the promo code and will expire once you have placed your second MR PORTER order.
• This offer only applies to second time orders, with no minimum spend.
• The Code may not be used on certain brands and products, please find the full list of exclusions here.
• The Code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including Sale and the purchase of gift cards).
• This offer is non-transferable, non-exchangeable and no cash alternative is offered.
• MR PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
• In the event of a dispute regarding this promotion, the decision of MR PORTER is final and no correspondence or discussion shall be entered into.
• For more information on how MR PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy

Need help? Email customercare@mrporter.com or get in touch through our Contact Us page.

Enjoy discounts on selected Promotion products on MR PORTER subject to these Terms and Conditions (“T&Cs”):

• This promotion is run by YOOX NET‑A‑PORTER GROUP SpA and/or its affiliates trading as “MR PORTER”. 
• The Promotion only applies to selected products in the ‘Promotion’ section of MR PORTER's website and app which can be found here: https://www.mrporter.com/mens/sale (the “Promotion”). Any products not marked as ‘Promotion’ items, are excluded from the Promotion.
• The discount will automatically apply at checkout when placing an order from MR PORTER.
• The Promotion is available to shop on the MR PORTER website and app only from 6:30AM GMT on Monday 25th November and will expire at 8:00AM GMT on Tuesday 25th February  (the "Sale Period").
• The discount applicable to each product in the Promotion shall be as shown on the MR PORTER website and app. No further discount will be given on Promotion items (either before or after they have been purchased), unless otherwise applied at MR PORTER’s discretion. 
• MR PORTER reserves the right to amend the list of brands and/or products excluded from the Promotion from time to time.
• The discount on Promotion items cannot be combined with any other promotion, discount, offer, code, certificate, or coupon. 
• Promotion items are subject to availability of stock. 
• The discount on Promotion items is non-transferable, non-exchangeable and no cash alternative is offered. 
• All purchases made on MR PORTER must be for personal and not commercial use. 
• In addition to these T&CS, all items bought will be subject to MR PORTER’s terms of use and service, which can be found here. 
• In the event of a dispute regarding the Promotion, MR PORTER's decision is final and no correspondence or discussion shall be entered into. 
• MR PORTER reserves the right at its discretion to revoke, suspend, cancel and/or amend the Promotion and these T&Cs at any time and without notice. 
• For more information on how MR PORTER uses your personal data, including for the purposes of administering the Sale, please refer to our Privacy Policy.

If you require further assistance, please contact us.