Rewards is our loyalty programme, where every item you buy takes you a step closer to unlocking exciting new rewards. Provided you meet the basic threshold for the programme, we will place you in one of our four tiers based on your annual spend dependent on the currency in use in your location as set out below:

• GBP (£)

Silver (£2,500.00-£4,999.99), Gold (£5,000.00-£7,499.99), Platinum (£7,500.00-£9,999.99) or EIP (£10,000.00 +)

• USD ($)

Silver ($3,000.00-$5,999.99), Gold ($6,000.00-$8,999.99), Platinum ($9,000.00-$11,999.99) or EIP ($12,000.00 +)

• EUR (€)

Silver (€3,000.00 - €5,999.99, Gold (€6,000.00 - €8,999.99), Platinum (€9,000.00 -€11,999.99), or EIP (€12,000.00+).

 If you are placed in the EIP tier you will be contacted separately by a member of the Personal Shopping team who will provide you with more detail about the EIP programme and the accompanying rewards.

If you're new to Rewards, your tier is determined by the value of your total MR PORTER orders over a 12-month period (your “Membership Year”).

Please note you cannot combine your NET‑A‑PORTER and MR PORTER spends for the purposes of the programme and if you have multiple MR PORTER accounts these will each be treated separately for the purposes of the Rewards programme. You'll be automatically enrolled into the Rewards programme when your spend reaches £2,500.00 GBP, $3,000.00 USD or €3,000.00 EUR dependent on the currency in use in your location (excluding any delivery costs, taxes or duties, returned or cancelled orders, or orders still within their returns window).

You can upgrade at any time during your Membership Year if your total spend hits the threshold for the next tier up. For example, if your total spend exceeds £5,000.00 GBP, $6,000.00 USD or €6,000.00 EUR during your Membership Year you can move from Silver to Gold.

If you move up a tier, you will receive the rewards associated with that tier for 12 months from the date you are upgraded.

Rewards are an exciting set of benefits for Rewards members. Each tier has an assigned set of rewards. The higher your tier, the more rewards you receive. 

Your possible rewards are displayed in your Loyalty Hub, which you can find in your MR PORTER account, or make sure you're subscribed to our push and email notifications, so you don't miss some of the time-sensitive rewards. You can check and update your communication preferences in your MR PORTER account.

For Gold and Platinum tiers you will receive free express shipping at certain times throughout the year. You can check when shipping rewards are available by viewing your Loyalty Hub or to receive more timely notifications, make sure you are subscribed to email/push communications.

Once you meet the next tier's spend threshold (excluding any returned or cancelled orders), you'll be upgraded to the next tier. We only update tiers monthly so, depending when you place your order, you may have to wait a little longer to see updates reflected in your account, and please note an order won’t be added to your total spend until its returns window has expired.

You can see your progress on your Loyalty Hub, which you can find in your account, or make sure you're subscribed to our push and email notifications, so we can update you when you are close to changing or retaining your tier.

You can check and update your communication preferences in your MR PORTER account.

Unless you're upgraded to a new tier, you'll stay in your tier for 12 months.

Then, if you have met the spend threshold for your tier during the previous 12 months, your rewards will be extended for a further 12 months. If you have exceeded the spend threshold for the tier you’re currently in during the previous 12 months, we'll upgrade you to the next tier. 

We’ll send you an email to let you know if you’re being upgraded to a new tier.

You'll move down to the tier that reflects your total spend for that period, or lose your rewards if your total spend drops below £2,500.00 GBP, $3,000.00 USD or €3,000.00 EUR dependent on the currency in use in your location. 

There are four tiers: Silver, Gold, Platinum and EIP. These FAQs provide information about the Silver, Gold and Platinum tiers only. If you qualify for the EIP tier one of our Personal Shopping team will reach out to provide you with full details about your rewards and how to use these.

You’ll be provided with a dedicated customer care email address and phone number only available to Rewards members. If you benefit from this reward, this email address and phone number will be visible in your Loyalty Hub.

This means if you have any issues with your orders, you can escalate these to our Customer Care team to be picked up as a matter of priority.

Currently Rewards are only available for customers in the UK and US. We’ll be rolling out Rewards to other counties soon so watch this space.

In you are based in the UK, Gibraltar, Guernsey, Jersey, Papua New Guinea, Australia, Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Guam, Hong Kong SAR, Indonesia, India, Japan, Cambodia, South Korea, Laos, Sri Lanka, Macau SAR, Malaysia, New Caledonia, Nepal, New Zealand, French Polynesia, Philippines, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalau, Taiwan, Vietnam, Vanuata or  Samoa your progress will be calculated in GBP (£).

If you are based in the US, Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bermuda, Bolivia, Brazil, Bahamas, Belize, Canada, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Honduras, Jamaica, Martinique, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, British Virgin Islands, US Virgin Islands or Venezuela your progress will be calculated in USD ($).

If you are based in Andorra, Albania, Algeria, Austria, Azerbaijan, Bosnia and Herzegovina, Belgium, Bulgaria, Botswana, Comoros, Cape Verde, Cyprus, Czech Republic, Croatia, Denmark, Egypt, Estonia, Faroe Island, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Kazakhstan, Kenya, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Maldives, Malta, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Netherlands, Norway, Poland, Romania, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Slovakia, Slovenia, South Africa, Spain, Swaziland, Tanzania, Togo, Tunisia, or Turkey your spend threshold will be calculated in EUR (€). 

Of course. To opt out of our Rewards programme, please contact Customer Care at customercare@mrporter.com.

Once we've processed your request to leave the Rewards programme, all of your accrued spend will be removed from your Rewards account and you'll lose your tier status and the rewards attached to this.

If you change your mind, you can become eligible to join the Rewards programme again by contacting our Customer Care team. Please note, if you wish to re-join the Rewards programme we will not be able to reinstate your previous tier or spend value so you will have to accrue the applicable spend threshold again to qualify for the rewards in any of the tiers.

View our full Terms and Conditions here.